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Dahkter

FAQs

What is "Dakhter App" ?

Dakhter App is an online service that provides patients with access to doctors via video conference appointments. We provide a convenient and secure system for you to see a doctor via video consultation at a time that suits you, from the comfort of your own home, or on the go with your mobile device. Our model gives GP's a platform to deliver care in a more efficient and patient-centric way. It is the perfect solution for time-poor patients and those unable to readily access regular health services in case of non-emergency conditions, otherwise the patient have to go to the hospital in case of emergency conditions for adults and children.

We are a patient-driven service. As a patient, you are in control of the timing of your consultation. You simply need to log onto our website or app and choose: “I want to see a doctor” and you can book your appointment immediately or in advance. There is no need for you to phone our reception to arrange your appointment – so you can arrange your appointment online whenever and wherever suits you.

What are the benefits?

The ultimate benefit is the convenience to patients. Dakhter app provides patients with immediate access to doctors online. This is exceptionally useful for time poor patients or when a doctor is needed outside of regular clinic hours. Patients can avoid driving, parking and sitting in a waiting room with other sick people, and spare them from hospital infection and they can speak with the doctor within minutes. This is of particular benefit to patients from rural areas or those where access to highly specialized medical consultants is limited.

Is my consultation covered by My insurance ?

Video Consultations are not currently covered by your insurance and are privately billed. You may be able to claim some of the cost of your appointment back through your private health insurance.

Can international tourists use this service?

Yes , they can as long as they are in Oman at the time of their consultation. In future we plan to expand our service to other countries.

How do I book?

Simply go to our website or our app and choose “I want to see a Doctor” on our homepage. You can choose to see a doctor “Now” i.e. no waiting or choose an appointment time that suits you. You can read each doctor’s C.V. If you are a new patient, you will need to register on our platform. Registering is free and requires you to answer some general medical questions, just like any other medical centre. Enter the reason for your appointment and any relevant information, then sit back, relax and wait for your Doctor to join the session.

What if my video consultation drops out?

There are several reasons why your video/audio consultation may not connect or connects and then drops out. Poor internet connection can cause drop outs. Our minimum requirement is 3G capability, however, if the service drops below that then the video consultation may be lost.

If your connection with the doctor is lost:
  • The doctor will attempt to reconnect to the video consultation – you will be asked to re-join the session,OR
  • The doctor will attempt to call you on the mobile number you have provided in your profile – please ensure that your phone number is correct. The doctor’s call will be from a “no caller ID” number. Please be available to answer the call. In most instances, the consultation can be conducted via telephone or chat, but if not appropriate, the doctor may request you re-book another appointment.
  • If the doctor is unable to contact you, he may cancel your appointment and ask you to re-book another appointment.

How much will it cost and how do I pay?

Dakhter app video conference appointments are privately billed. Fees will be shown on booking the appointment.

What if the doctor is running late? What if I need a longer appointment?

It is extremely rare for our doctors to be late. If the doctor is temporarily unavailable for any reason, they will let you know how long it will take to be with you. You can then choose to wait or cancel the appointment and book another appointment. Your consultation does not start until both parties have joined the session.

If you need more time with the doctor, the doctor will suggest booking a follow up appointment.

What if I no longer need the appointment? Can I get a refund?

Video Consultations are paid for at the time of booking and are eligible for a refund if you change your mind untill two hours before the appointment. If the doctor feels that your appointment is not suitable for a video/audio conference, then at their discretion they can cancel the appointment and you will not be charged and refunded.

Research shows that 70% of GP presentations can be handled via telehealth*. However, video/audio consultation appointments are not suitable for all conditions. For emergencies and serious medical conditions, your local hospital or GP are better suited to care for your needs.
*American Medical Association and Wellness Council of America

Can I get prescription medication through dakhter app Video Consultations?

No , not at this stage but we are plaining to include this service gradually in near future.

Can I get a medical certificate through Dakhter app?

Absolutely. If the consulting doctor thinks a medical certificate is required, they can issue one. Your medical certificate will be emailed to you following your video consultation.

Can I get a workers compensation medical certificate through Dakhter app?

No. Unfortunately due to medico-legal reasons we cannot offer this service .

What if my doctor requests blood tests?

Your doctor may request blood pathology tests during your Video Consultation. Your blood pathology request form will be emailed to you following your consultation.

Do I have the choice of a female or male doctor?

Yes. You can request a female or male doctor. (Please note this request is subject to availability and is not guaranteed).

Are your doctors registered in OMAN?

All doctors consulting for Dakhter app are registered in Oman and certified by Omani standards. All doctors are fully insured for practice.

Can I use Dakhter app on my iPad or iPhone?

Yes, our service can be used from most smartphones and tablets. Download the latest app for your device for free from the App Store or Google Play.

Dakhter

Majan Telemedicine company operated by experts from both healthcare and IT industries in Oman.

Company
Further Information
Opening hours

Dakhter app is working 24 hours daily but the consultation appointment slots with doctors are decided by the doctors in his appointment schedule at the web site or the app.

Copyright Dakhter © 2020 | All Rights Reserved